One Solution for Every Touchpoint, from Pre-Booking to Post-Stay Engagement, Live in Days.
The hospitality industry has transformed — guests expect instant answers, seamless digital interactions, and personalised service. Yet most hotels are still relying on old systems, manual processes, and overloaded front desks.
With ConvrseAI, you have the opportunity to change that.
By using WhatsApp, ConvrseAI helps hotels meet guests where they already are. That familiarity removes friction instantly, turning guest communication into a natural conversation rather than another channel to learn. Plus, the relationship doesn’t end at checkout. With WhatsApp marketing, hotels can continue the conversation post-stay, sharing tailored offers, seasonal promotions and return incentives that feel relevant, not intrusive.
Increase Direct, Online Bookings
ConvrseAI identifies when guests are comparing your property with other channels or competitors and automatically offers exclusive WhatsApp-only deals, creating urgency and incentivising direct bookings. Capture guests at the exact moment they're deciding between you, a competitor, or clicking through to an OTA. Convert more direct online bookings whilst eliminating the time-consuming back-and-forth phone calls that tie up your operational teams.
Maximise Ancillary Revenue Pre-Stay
The pre-arrival window is your highest-conversion opportunity for room upgrades, spa bookings, airport transfers, and dining reservations—guests are excited and planning their stay. With ConvrseAI, present contextual offers via WhatsApp at the optimal moment, generating incremental revenue and improved guest experience.
Your In-House Concierge
What time is checkout? What time does the restaurant open? Can I see the dinner menu? These questions consume hours of front desk and phone interactions, interrupting check-ins, checkouts, and genuine guest service moments. ConvrseAI answers these routine enquiries instantly via WhatsApp, 24/7 in over 40 languages, allowing your team to focus on complex requests, problem-solving, and creating memorable experiences that actually drive 5-star reviews. Your guests get immediate answers without queuing at reception or waiting on hold; and your staff reclaim hours each day for high-impact work.
Drive Repeat Bookings Through Personalised Retargeting
Your guests have already been chatting with you via WhatsApp throughout their booking and stay, they've saved your number, now leverage that established relationship for retargeting. Whilst your carefully crafted email campaigns sit unopened in spam folders, WhatsApp messages achieve 98% open rates within minutes. Retarget previous guests with seasonal offers, last-minute availability and exclusive returning-guest rates. Unlike email marketing that feels like junk mail, ConvrseAI powers genuine two-way conversations. Guests can instantly enquire, ask questions, and be directed to book directly with your website.
Why WhatsApp + ConvrseAI Outperforms
Every. Other. Channel.
24/7
Conversational responses, instantly.
98%
Of Whatsapp messages are opened.
3B+
Active users, 4th most popular app globally.
80%
Of Whatsapp messages are opened within five minutes.
40+
Languages to reply in.
Ready to Transform Your Guest Experience?
Our simple monthly subscription is based on property size—not per booking, per message, or per integration point.
​
Unlimited conversations makes ROI calculations straightforward, so you can scale your guest experience without exponentially scaling your software costs like with other SaaS solutions.